Frequently Asked Questions
Below you will find the answers to your Frequently Asked Questions.
Your question not answered below? Then call us on 0800 567 7550 to discuss.
Product FAQs
What types of flooring do you offer?
We offer a diverse range of flooring options including solid oak flooring, engineered oak flooring, laminate flooring and LVT.
Our flooring solutions possess various finishes and styles to suit the latest trends and interior designs. Our highly desirable parquet and herringbone floors are available in a wide spectrum of colours with prices to match every budget.
Check out our special offers page for exceptional value on the highest quality floors.
Can I request samples?
Yes! We offer free, unlimited king size samples across our full range of flooring. Simply add the samples to your basket and checkout.
Once you’ve placed your order the samples should arrive within 2-3 working days.
Will the flooring vary from sample?
All our samples are carefully selected to reflect an accurate representation of the product(s) you have chosen.
It’s always worth remembering that wood flooring samples are natural products and each individual plank has been crafted to promote their very best features. Shades, colours, grain patterns, knots and other characteristics may vary from sample to sample.
Our free XL flooring samples provide the ultimate peace of mind for purchasing your dream flooring.
Is there a warranty on your products?
All of our flooring comes with a manufacturer’s warranty - which vary product to product.
To find out more information on the warranty period, refer to the detailed information table on the ‘Specifications’ tab of any flooring product.
GENERAL FLOORING FAQs
How do I determine the amount of flooring I need?
What is wastage?
Can I use underfloor heating with my flooring?
Most of our products are suitable for use with underfloor heating but it is important that you check the 'Specifications' tab on your chosen product to make sure.
Solid wood flooring should never be installed above an underfloor heating system.
What flooring is suitable for pets?
All of our durable floors are designed to withstand the rigours of family life however it’s always sensible to make a considered flooring choice regarding pets.
Generally speaking, a lacquered finish is easier to scratch so we would avoid choosing this finish with long-clawed pets. Our waterproof LVT and water resistant AC5 laminate products are perfect for pets that enjoy the outdoors.
Feel free to contact us or give us a call to discuss which flooring solutions may suit your needs the best.
INSTALLATION FAQs
Do you offer an installation service?
We don’t offer a fitting service, we know a lot of our customers want to fit flooring themselves or trust a local expert to perform the installation.
What acclimation period do I need to allow for?
Each flooring type has a different acclimation period and detailed information can be found on our Delivery Checklist.
Solid Wood – 72 hours
Engineered Wood – 72 hours
LVT – 48 hours
Laminate – 24 hours
Do I need to prepare my space for installation?
Yes, all subfloors should be correctly prepared for any flooring installation.
To prevent damage, movement or warping the subfloors should be as close to perfect as possible. Whether the subfloor is concrete or wood, all debris should be removed. The subfloor should be levelled, strengthened and dry prior to the installation.
How do I install my flooring?
Every floor is different, some flooring can be glued, nailed or floated.
You can find out information in the 'Specifications' tab on any of our products, always consult with a professional fitter before deciding on the installation method.
What is a floated floor?
A floated floor is a popular installation method where no adhesives or nails are used to fix the flooring to the subfloor.
Check the installation information in the 'Specifications' tab on any of our products to see if this method is suitable, and always consult with a professional fitter before deciding on the installation method.
ORDERING FAQs
What payment methods do you accept?
We accept all major debit/credit cards as well as Apple Pay, Google Pay & PayPal.
We are delighted to offer our customers the ability to pay through Klarna in 3 monthly instalments or buy now, pay later. Further information about this flexible solution can be found on our Klarna FAQs page.
All of our payments are taken securely using the highly trusted Stripe gateway.
Do you have any finance options available?
We offer buy now, pay later interest-free payment options with our preferred finance partner, Klarna.
Check out more information on our dedicated Klarna FAQs page.
What is the minimum order quantity?
There are no minimum order quantities on our website.
We understand that all flooring needs are unique, whether you’re replacing a damaged area or freshening up a smaller space we have the solution. Our customers will not be penalised based on installation size, as such there are no minimum order quantities.
Can I amend my order?
If your order has not been dispatched we can amend your order accordingly. Contact us or give us a call and we would be happy to make the necessary changes.
If your order has been dispatched we are unable to make any changes at this stage.
Is my payment secure?
Always. We have systems in place to ensure your data, payment information and privacy is always protected.
We use Stripe as our trusted, global payment gateway provider.
No card details are transferred to or held by Lumber King Flooring and we never take payments over the phone. All transactions take place through connections secured with the latest industry standard security protocols.
SUSTAINABILITY FAQs
Is your wood flooring responsibly sourced?
We are committed to make sure all of our engineered wood flooring is sourced from PEFC approved manufacturers, you can find out more information about PEFC here.
Can you tell me more about your tree planting scheme?
We would love to! We now plant a tree for every online order via our premier sustainability partner Ecologi. We’re proud to be partnered with them, and this partnership means our business will leave behind a positive environmental impact for generations to come.
You can read more about our commitment on our sustainability page.
Who are Ecologi?
Ecologi is a B Corporation certified company that enables small and medium enterprises (SMEs) to reduce emissions and take action against climate change. Ecologi has a passionate community of over 19,000 businesses with 40,000 members.
Check out the Ecologi website for more information about their projects and how you can help make a difference.
DELIVERY & RETURNS FAQs
How long does delivery take?
When will my flooring arrive?
Our preferred couriers will send you a text message on the morning of delivery to give you a two-hour time slot for delivery.
For more information on receiving your flooring please head over to our delivery page.
What happens if I miss my delivery?
Our sales service and customer experience has been designed to avoid these types of scenarios.
You will receive an email with your order confirmation when you purchase your dream flooring. This email will detail your preferred delivery method and estimated arrival date.
We will contact you again prior to your delivery to make sure you are available. On the morning of the delivery, you will receive a text message with a two-hour time window to receive the goods. This is our triple lock system for safe and reliable deliveries.
If you manage to miss the delivery, you may be subject to re-delivery fees and charges. In most cases the flooring will be transferred to a local depot to minimise costs. In some circumstances this may not be available and full re-delivery will have to be organised.
Try not to panic, we will contact you as quickly as possible to arrange a new date for delivery.
What is your return policy?
We offer a 30-day return policy on unopened items. Please ensure that products are in their original packaging and are undamaged. Some products may be subject to a restocking fee.
Please visit our returns page for more information.
Can I return surplus packs?
We accept unopened, surplus packs that are in saleable condition. All labels and cardboard packaging must be intact and undamaged.
In order to return a pack to us you must ensure that the flooring is returned on a pallet as our warehouse cannot accept loose packs. It’s always worth keeping the pallet that your flooring arrived on as you may be subject to a fee if a courier has to provide one for you.
We will organise a hassle-free return for you with our preferred courier company, subject to our full terms and conditions. More information regarding returned flooring can be found on our returns page.
