Terms of Use
Our terms of use allow our customers to use our website in a safe and lawful manner. This legal framework serves as an agreement between our customers and ourselves to access and utilise our site, in full.
1. About these Terms of Use
1.1 What these terms cover
This page (together with the documents referred to on it) tells you the terms of use (the “Terms of Use”) on which you may make use of our website www.lumberkingflooring.co.uk (the “Website”, “Our Site”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the Website.
1.2 By using our site you accept these terms
By using the Website, you indicate that you accept these Terms of Use and that you agree to abide by them. Your use of any part of the Website constitutes your acceptance of these Terms of Use which takes effect on the date on which you first use the Website. If you do not agree with these Terms of Use, you should cease using the Website immediately.
We recommend that you print a copy of these terms for future reference.
1.3 Who we are
Lumber King Flooring is a trading name of NE Online Flooring Ltd, a limited company registered in England and Wales under the company number 12751357 and our registered office address is Verdemar House, 230 Park View, Whitley Bay, Tyne & Wear, NE26 3QR. Our VAT registration number is GB 446 2349 88.
Copyright © 2023 Lumber King Flooring (and we refer to ourselves as “we”, “us” or “our” in this document). We own and operate the Website on our own behalf.
1.4 How to contact us
You can contact us for sales purposes at [email protected] or for post-sales advice at [email protected].
Customers can also contact us by telephone on 0800 567 7550, or alternatively you can write to us at our registered office (see clause 1.3).
1.5 The right to change these terms
We reserve the right to change these Terms of Use at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Website after changes are posted constitutes your acceptance of the amended Terms of Use.
1.6 You are responsible for all access
You are responsible for all access to the Website through your Internet connection and for bringing these Terms of Use to the attention of all such persons.
1.7 Incorrect usage
You shall not in any way use the Website, or submit to us, or to the Website or to any user of the Website, anything which in any respect:
(a) is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;
(b) is fraudulent, criminal or unlawful;
(c) is inaccurate or out-of-date;
(d) may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
(e) impersonates any other person or body or misrepresents a relationship with any person or body;
(f) may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trademark rights and broadcasting rights) or privacy or other rights of us or any third party;
(g) may be contrary to our interests;
(h) is contrary to any specific rule or requirement that we stipulate on the Website in relation to a particular part of the Website or the Website generally; or
(i) involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
1.8 Posting on our website – Usage rights
You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence to use any material which you submit to us or the Website for the purpose of use on the Website or for generally marketing (by any means and in any media) our services. You agree that you waive your moral rights to be identified as the author and we may modify your submission.
1.9 Posting on our website – Liability
Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.
1.10 Compliance
You agree to comply at all times with any instructions for use of the Website which we make from time to time.
1.11 There are other terms that may apply to you
These website terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, which sets out how we may use your personal information.
If you purchase goods from our site, our Terms and Conditions of Sale.
Our Cookies Policy.
2. Availability of the website, security and accuracy
2.1 We may suspend or withdraw our site
Whist we endeavour to make the Website available 24 hours a day, we cannot be liable if for any reason the Website is unavailable for any time or for any period. We make no warranty that your access to the Website will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these website terms of use and other applicable terms and conditions, and that they comply with them.
2.2 Website access
Our site is only for users in the United Kingdom.
Access to the Website may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of the Website for any reason. If we impose restrictions on you personally, you must not attempt to use the Website under any other name or user.
2.3 Liability
We do not warrant that the Website will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Website or your obtaining any material from, or as a result of using, the Website. We shall also not be liable for the actions of third parties.
2.4 We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. Subject to our Terms & Conditions, we may change or update the Website and anything described in it without notice to you.
2.5 Accuracy
Whilst we endeavour to ensure that information and materials on the Website are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. This shall not affect any obligation which we may have under any contract that we may have with you to provide you with services, including any obligation that we may have under that contract to provide you with accurate information and advice, and which we may do through a secure part of the Website available to people who use the appropriate password.
2.6 Information purposes only
The material contained on the Website is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on the Website shall not constitute any part of an offer or contract.
2.7 We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
3. Registration for service
3.1 Account registration
If you would like to collate a ‘Wishlist’ on our Website, you will need to register for an account on the Website which you will be able to access on the Website through the “Log in/Register” part of the Website. To order goods from us you have the option of registering for an account, or to checkout as a guest without registration.
To register you need to supply us with your name and email address and other personal information. See our Privacy and Cookies Policy for more details about this.
3.2 You must keep your account details safe
If you choose, or you are provided with, an account, user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user account, username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these website terms of use.
If you know or suspect that anyone other than you knows your account username or password, you must promptly notify us at [email protected].
4. Our liability
4.1 Liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
4.2 Usage
To the extent possible by law and subject to clause 1.8 above, in all cases other than in respect of services that we provide for a specific consumer (which shall be governed by its own contractual terms and terms of engagement), to the extent permitted by law, we shall not have any liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Website or any material in it or accessible from it or from any action or decision taken as a result of using the Website or any such material for any:
(a) indirect or consequential losses, damages, costs or expenses;
(b) loss of actual or anticipated profits;
(c) loss of contracts;
(d) loss of use of money;
(e) loss of anticipated savings;
(f) loss of revenue;
(g) loss of goodwill;
(h) loss of reputation;
(i) loss of business;
(j) loss of operation time;
(k) loss of opportunity;
(l) loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or we had been advised of the possibility of you incurring such losses. For the avoidance of doubt, (b) to (l) apply whether such losses are direct, indirect, consequential or otherwise.
4.3 Ordering of goods
If you enter into a contract with us by submitting an order for our goods through the Website which is accepted by us in accordance with our Terms and Conditions, the relevant provisions of those Terms and Conditions relating to the our liability and its limitation in relation to such a contract shall replace the limitation of liability provisions in clause 1.8 above.
4.4 Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
4.5 We are not responsible for viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
5. Trademarks
5.1 Marks and slogans
The Lumber King Flooring names and logos and all related names, design marks and slogans are the trademarks or service marks of us or our licensors.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
5.2 Our marks must not be used without our approval
Any marks of ours appearing on the site belong to us. You are not permitted to use them without our approval, unless they are part of material you are using which has been expressly permitted by ourselves.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
6. Intellectual property rights
6.1 Copyright
We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
6.2 Printing rights
You may print off one copy, and may download extracts, of any page(s) from the Website for your personal reference and you may draw the attention of others within your organisation to material posted on the Website.
6.3 Modifications
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6.4 Use of materials
You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
6.5 Breaches
If you print off, copy or download any part of the Website in breach of these Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
7. Information about you and your visits to the Website
7.1 Your consent
We process information about you in accordance with our Privacy and Cookies Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.
7.2 How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
8. Transactions concluded through the website
8.1 Terms & conditions
Contracts for the supply of products formed through the Website or as a result of visits made by you are governed by our Terms and Conditions.
9. Third party websites
9.1 Our control
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over and accept no responsibility for the content of any site to which a link from the Website exists (unless we are the provider of those linked sites). Such linked sites are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them. We do not provide any endorsement or recommendation of any third party site to which the Website provides a link.
9.2 Permissions
You must not without our permission frame any of the Website onto your own or another person’s website.
9.3 Links
We hereby grant to you a revocable, non-exclusive, royalty-free right to provide a link from your website to the home page of the Website, provided that you do so in a fair and legal way without damaging our reputation or taking advantage of it. In particular:
(a) you shall not make any warranties or representations about us, our services or our policies except with our prior express authorisation;
(b) you shall not say anything that is false, misleading, derogatory or offensive about us or our services or policies;
(c) you shall not suggest expressly or impliedly that we have endorsed your site or are associated with it where this is not the case;
(d) you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
(e) you must not establish a link to our site in any website that is not owned by you.
(f) our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page;
(g) we reserve the right to withdraw linking permission without notice; and
(h) where the website you are linking from provides website visitors the opportunity to post comments or content to the site, you must have acceptable use standards in place which restrict derogatory or defamatory behaviour about us.
If you wish to link to or make any use of content on our site other than that set out above, please contact us.
10. Severability
10.1 If a court finds part of this contract illegal, the rest will continue in force
If any of these terms of use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.
11. English law and jurisdiction
11.1 Which laws apply to this contract and where you may bring legal proceedings
These Terms of Use and your use of the Website (and all non-contractual relationships arising out of or connected to it or them) shall be governed by and construed in accordance with English law. You submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise under, or in respect of, these Terms of Use.
Last updated: January 2024
