Often referred to as the small print, our full terms and conditions are listed here. If you have any questions regarding our terms please don't hesitate to contact us. We keep our terms updated regularly and you can request printed copy if necessary.
These are the terms and conditions upon which we (“NE Online Flooring Ltd t/a Lumber King Flooring”), supply products to you (“the Customer”). Throughout these Terms (“Terms of Service”, “Terms”), the terms “we”, “us” and “our” refer to Lumber King Flooring.
Lumber King Flooring offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read these terms carefully before you submit your order to us.
These terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss. The latest updated copy of our full terms and conditions is always available on our website.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
These terms are based on you ordering products from us as a consumer (i.e. you are not acting in the course of a business or trade).
These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or contributors of content.
Lumber King Flooring is a trading name of NE Online Flooring Ltd, a limited company registered in England and Wales under the company number 12751357 and our registered office address is Verdemar House, 230 Park View, Whitley Bay, Tyne & Wear, NE26 3QR. Our VAT registration number is GB446 2349 88.
You can contact us for sales purposes at [email protected] or for post-sales advice at [email protected]. Customers can also contact us by telephone on 0800 567 7550, or alternatively you can write to us at our registered office (see clause 2.1).
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us.
When we use the words “writing” or “written” in these terms, this includes emails.
You agree that you’ll use a unique email address when using our site. You also agree to email being employed as a primary medium of communication over long distances. You agree to emails being sufficient to send notices that are required in writing legally.
Our acceptance of your order will take place as soon as you receive our confirmation email, at this time, a contract will come into existence between you and us. Once payment has been received in full, or a Klarna finance agreement established, your order will be processed. Check the details in the confirmation email are correct and contact us immediately if this is not the case.
If you are a minor (below 18 years of age) shopping on our site, you cannot place an order.
If we are unable to accept your order, we will inform you by writing or by telephone. There will be no charge for the product. This may happen when our products are out of stock, because we have identified an error in the price or description of the products or because we are unable to meet a delivery deadline you have specified, or we cannot fulfil a delivery to your location. In any such instance, there will be no contract formed between us.
We will assign an order number to your order and provide this to you in your order confirmation email. It will help us if you could tell us the order number whenever you contact us regarding your order.
The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Goods. Your product may vary slightly from those images.
Before you place an order, it is important that you check the specification details for suitability of their intended purpose. If you are unsure about the suitability of the goods, then please ask us.
The packaging of the product may vary from that shown in images on our website.
If we are supplying the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure using our Room Calculator [found on every product page] or by contacting us and we will be happy to offer some guidance.
You are responsible for making sure your measurements are accurate, including any wastage allowances. Your order shows the number of packs that you have purchased, and it is your responsibility to check this quantity.
By using the Flooring Calculator (“the Calculator”, “Room Calculator”), you agree to the following terms and conditions:
The Calculator is provided as a general guide for preliminary flooring measurements based on user input. You acknowledge that the Calculator’s results are only estimates and you bear sole responsibility for ensuring the accuracy and appropriateness of any measurements, calculations or results. You should not rely exclusively on the calculator for actual flooring decisions. We will not be liable for inaccuracies, errors or decisions made based on the Calculators results. If you disagree with these terms, refrain from using the Calculator.
Prior to commencing the installation or any adjustments to the flooring, please examine them for any faults. By fitting the flooring or making alterations in any way, we shall deem you to have accepted the goods as supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our goods. In the unlikely event that the purchased items are not in line with this contract, please refer to clause 10.2.
Prior to installation, the installer / owner has final inspection responsibility as to ensure products meet expectations as to suitability, colour, quality and finish. Once inspected and happy to proceed, the installer must use reasonable selectivity to deselect planks to be used for offcuts and edges. Installation or alteration of products such as cutting to size is an acceptance of products and once this has begun we are not responsible for installed products.
We may from time-to-time offer promotions on some of our products or product ranges. All promotions and offers are, unless otherwise stated, are subject to stock availability. We reserve the right to change the details of a promotion or withdraw a promotion at our discretion.
In order to maintain the validity of the manufacturer's warranty (see clause 10.8) associated with our flooring products, you must adhere to the minimum acclimation procedures defined by the manufacturer. Non-compliance or deviation from these procedures may result in the immediate nullification of the warranty.
We shall bear no liability, neither express nor implied, for any damages, degradation, or discrepancies arising from the improper acclimation or handling of the purchased products.
All customers are hereby advised to thoroughly acquaint themselves with the stipulated acclimation guidelines provided with the product. Any warranty claims should be pursued directly with the manufacturer, and we disclaim any responsibility therein. Buyers are further encouraged to seek the advice and expertise of professionals in ensuring strict adherence to these guidelines. By proceeding with the purchase, customers acknowledge their understanding and commitment to uphold the aforementioned terms.
Our minimum required acclimation periods are displayed below:
Solid Wood Flooring - 5 days
Engineered Wood Flooring - 3 Days
Laminate Flooring - 3 Days
LVT Flooring - 1 Day
Unlimited free samples are offered within reason and for permitted use only i.e. for potential customers to test our products. Any other usage of our free samples is a breach of this policy. We reserve the right to monitor the amount of orders placed by individual customers and in rare circumstances to cancel any orders of free samples that are excessive or indicative of a misuse of our terms. It is at our discretion to determine what amount constitutes an excessive or unfair usage of our free samples.
In accordance with these terms, the designation ‘XL’ as it pertains to ‘Unlimited XL Free Samples’ provided by us, is determined at our sole discretion and may vary from time to time. There are no fixed or universally applicable parameters defining the size, dimensions or volume of what constitutes an ‘XL’ sample. The determination of what qualifies as an ‘XL’ size sample rests exclusively with our company and may be subject to change without prior notice or obligation to maintain consistency in such determinations.
Please note that as a natural living product, wood has many variations in grain pattern and colour variance; your flooring may feature heavy grain markings, mineral staining, sap, and knots all of which are the very appealing feature of timber. As such, goods may vary slightly from their samples; these cannot be accepted as a reason for exchange or rejection.
If you wish to make a change to the products you have ordered, please contact us. We will let you know if the change is possible. If it is possible, and your order has not yet been dispatched, we will let you know about any changes to the price, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a quality issue. These changes will not affect your use of the product.
In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
We may update, or require you to update, digital content, provided that the digital content shall always match the description of it we provided to you.
Customers who order from UK mainland residential addresses qualify for free delivery, the order value must exceed £499.99. Customers will receive our standard service that delivers within 2-3 working days unless otherwise requested.
If you choose to return your flooring within the 30 day return period you must reimburse our shipping costs of £49.99 including VAT. We will automatically deduct this figure from your refund within 14 days of receiving the return.
The costs of delivery will be communicated to you during the order process. You are responsible for selecting the correct delivery method, dates and times. You may wish to choose a specific service to meet your requirements, details on our Delivery options and fees are advertised on our website.
We currently only deliver our goods to the UK. Our standard delivery only applies to Mainland UK delivery (see clause 7.8); Deliveries outside Mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available. Please view our Delivery page for pricing, expected lead time and fees.
Your goods will be delivered within 2-3 working days as standard to a Mainland UK address; for orders outside of this area contact us for current delivery times and fees.
Orders will be delivered Monday - Friday, 9am-5pm.
Customers also have the ability to customise their delivery method when ordering by choosing next-day delivery (orders need to be placed prior to 1pm), AM/PM delivery time slots or Saturday only delivery; Please see our Delivery page for associated fees.
We may need certain information from you so that we can supply the goods to you. If so, this will have been stated during the purchase process. We may contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 9.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the required information we need within a reasonable time of us asking for it.
Our deliveries are kerbside only. We advise that you should have help to unload the goods from the pallet. Any of our deliveries could be made by anything up to an 18-tonne lorry, so it is assumed that the delivery address will be easily accessible.
If the delivery address is situated on a private road please inform us at the time of order as some couriers will not take their vehicles on private roads. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.
You are responsible for any additional delivery costs we incur if you fail to provide the correct access information prior to delivery. If access to your property is restricted and you haven’t informed us at checkout, the delivery may fail. If this happens, a redelivery fee will apply. All additional charges must be paid prior to redelivery.
If our delivery of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this within 30 days of notifying you of the delay, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received./p>
Do not order flooring to be delivered on the same day as installation, always acclimate your products correctly (see clause 4.8) to maintain warranty coverage.
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned.
If after a failed delivery you do not re-arrange delivery, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 9.2 will apply.
Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside Mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available. Please view our Delivery page for pricing, expected lead time and fees.
You have legal rights if we deliver any goods late and the delay is not a result of an event which is outside of our control, as outlined in clause 7.5. If we miss the delivery deadline for any goods, then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to treat the contract as at an end straight away, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
If you do choose to treat the contract as at an end for late delivery under clause 9.2 you can cancel your order for any of the goods that have not yet been delivered.
Goods which are customised or have been made to your specification or finished to your requirements/measurements cannot easily be offered for resale, so they are classed as bespoke items. Customers must note that they are unable to cancel or return bespoke items. This will not affect your statutory rights if you are a Consumer.
The product will be your responsibility from the time we deliver the products to the address you gave us or you, or a carrier organised by you, is collected from us.
(a) If your products are delivered kerbside at your delivery address, the products will be your responsibility from the time we deliver the products kerbside at the address you gave us. Products will not be left at your property without being accepted in person, unless we receive prior authorisation of this from yourself. On your request to leave the product unsigned in a safe place, our courier will take a photograph which will be deemed your acceptance of the products and proof of delivery. We are not responsible for damage to the products as a result of being subject to the elements or any theft if products are stored outside your property.
(b) It is assumed by all parties that you have checked the quantity and quality of the products delivered.
You will own any products you buy once the products have been delivered successfully.
We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you (see clause 6);
(d) if you fail to pay; or
(e) if we have good reason to suspect your order is fraudulent.
When receiving delivery of your products it is very important you check and sign for your delivery on arrival.
It is important to check the packages for any visual damage to the goods and log the damage on the proof of delivery form when you sign for your order on arrival from our courier. It is also important to check for missing goods.
We cannot be held responsible for any missing or damaged products once the delivery has been signed for. We strongly recommend you take great care inspecting the products prior to signing the proof of delivery form.
In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. If you are not able to inspect the goods at the point of delivery, we strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly. We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
You may contact us to end your contract for a product, as long as it is not bespoke, at any time before we have dispatched it and you have paid for it, but in some circumstances, we may charge you for doing this, as described below. Of course, you always have rights where a product is faulty or mis-described (see clause 10, "If there is a problem with the product").
If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any non-bespoke Goods which have not been provided or have not been provided properly. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the goods may be significantly delayed which do not fall under clause 7.5;
(d) we have suspended supply of the product for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
(e) you have a legal right to end the contract because of something we have done wrong (but see clause 7.9 in relation to your rights to end the contract if we deliver late).
If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately, and we will refund any sums paid by you for Goods not provided but we may deduct from that refund set out in clause 9.2.
If you end the contract after Goods have been dispatched to you and (because we cannot recall them) they are delivered to you, you must return them to us. We will pay the costs of return if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. In all other circumstances you must pay the costs of return.
We may end the contract for a product at any time by writing to you if:
(a) if payment fails for any reason;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Goods.
(c) you do not, within a reasonable time, allow us to deliver the Goods to you or collect them from us.
If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for Goods we have not provided but we may deduct or charge you as compensation for the net costs we will incur as a result of your breaking the contract or reasonable compensation.
If you have any questions or complaints about the product, please contact us. You can contact us by telephoning our customer service team on 0800 567 7550 or you can write to us at [email protected]. You can also write to us at our registered office address (see clause 2.1).
We are under a legal duty to supply goods that are in conformity with this contract and the applicable legislation and regulations where necessary. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 0808 223 1133.
The Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
Up to 14 days: if you purchase Goods through a distance-sale, you will be entitled to a 14-day cooling off period under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You will be required to cover the expense if the Goods are unwanted.
Up to 30 days: if your Goods are faulty, then you can contact us to arrange a refund.
If your Goods do not last a reasonable length of time, you may be entitled to some money back.
We hope your flooring is without fault. However, regrettably on very few occasions this may not be the case and we apologise in advance for this. To avoid unnecessary delays and inconvenience to you it is important to check each board before installation and make sure you have the right product and it is without fault or damage. Please contact us as soon as a fault is noticed. We will deal with the matter as soon as possible and in accordance with your legal rights. If, after installation, the product develops a fault, please complete our customer service form to enable us to act without delay and arrange an onsite inspection. This form is available upon request.
It is advised that before installing the goods, the Customer should carefully unwrap and fully examine all items at the time of delivery or shortly after. Please keep all packaging for inspection, and photograph the fault and email us with the details and your order reference number. In the unlikely event that your goods do arrive faulty please contact us to inform us via email or phone. If you wish to exercise your legal rights to reject faulty goods, you must either return them in person or allow us or a carrier to collect them from you, we will pay the costs.
As outlined in clause 10.2, you are entitled to a 14-day right to reject starting from the day on which the goods are delivered if ordered through a distance-sale. Goods must be unused and in resaleable "as new" condition, and we will not accept returns on Goods that have been fitted, finished or altered in any way.
We request that if you choose to implement your right to reject, you write to us before the 14-day period expires notifying us of your intentions and you will then have a further 14 days to return the goods. You are required to arrange and pay for the expense of returning such unwanted goods. If you choose to return the goods via a courier, we recommend you insure the goods for damage in transit, otherwise liability will remain with you for any damage. Contact us at 0800 567 7550 to agree upon the return delivery address for the Goods.
See our terms for associated fees with returning goods to our inventory, you are responsible for familiarising yourself with our procedures and charges. More information can be found on our Returns page.
(a) If your order is yet to be dispatched. If you have changed your mind and do not wish to proceed with the purchase, contact us immediately; if your order has not been dispatched you will receive a full refund within 14 days.
b) If your order has been dispatched. If you have changed your mind and do not wish to proceed with the purchase, contact us immediately; if your order has already been dispatched you will be eligible for a refund within 14 days, minus any restocking costs associated with the failed delivery.
(c) If you have received damaged/faulty goods. If you have received damaged/faulty goods, sign for the delivery as damaged and then contact us immediately. We will replace/refund any damaged goods and rearrange delivery at our expense. We strongly recommend that customers photograph any damage to their order. We must be notified within 14 days if customers believe their order is damaged/faulty.
(d) If you have received goods and wish to return. If you wish to return goods, you must do so within the 30 day returns period. We will issue a refund once we have received the products. You are responsible for the associated costs of returning the products and the organisation of said delivery. You are liable for the products until they are in our possession.
(e) If you benefited from free delivery and wish to return. If you wish to return goods and received free delivery (see clause 7.1), you must reimburse our fees in this regard. A fee of £49.99 including VAT will be deducted from your total refund.
If you wish to return any goods within the 30 day return period they must be complete, unused and in “as new” condition. You are liable for the goods until we have received and signed for them at our premises.
In order for us to re-stock:
(a) products must be received on a standard European wood pallet;
(b) you must take the necessary precautions to protect the goods during transit. This includes securing and fastening to the pallet as well protecting the flooring from the elements;
(c) packing must not be torn or damaged, if any clear tape has been removed to inspect the products, this must be replaced to secure the package. In order for us to re-sell these items, only clear tape is permitted.
If the goods are damaged in any way, we are unable to receive them back into our inventory. You will not receive a refund for any damaged/faulty returned items. You are solely responsible for the costs associated with returning the items back to us as well as organising for the delivery to take place.
We can only receive returns on Monday - Friday between the hours of 9am & 4.30pm. Once we have received the goods and inspected them, a refund will be issued within 14 days.
All products sold by us are covered exclusively by the manufacturer's warranty; we do not offer or extend any additional warranties, either expressed or implied. Any claims, issues or questions related to the warranty must be directed to the respective manufacturer, as we do not hold any responsibility or liability for the enforcement or fulfilment of these warranties.
The price of the product (which includes VAT) will be the price we show on our website unless we have agreed another price in writing. We take all reasonable care to ensure that the price of product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product including delivery costs in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated on our website, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require you to return the product at our expense.
A buyer must pay the order amount in full before the product gets dispatched.
The only exception being if the buyer utilises our Klarna payment option. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
(a) Pay Later 30;
(b) Pay in 3 instalments; or
(c) Pay Now
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement. See our Klarna FAQs for more details; also see Klarna terms and conditions.
We accept the following methods of payment: MasterCard, Visa Credit, Visa Electron, Visa Debit, Amex, and bank transfer.
We process our payments as standard utilising Stripe - which includes Apple Pay and Google Pay options. The buyer also has the option to checkout with PayPal and Klarna.
Processing of payments will be done at the time of order placement. The order will become void in case payment is declined, and will remain void till payment is approved.
We owe no liability for any bank fees or processing charges such as overdraft expenses that you may incur following a purchase from us.
We do not retain any details of payments by buyers.
Important information about bank transfers
All major banks have signed up to a new industry code, Confirmation of Payee (CoP). CoP is an account name checking service that will check if the payment details entered for a person or business match the details their bank holds.
This means that if you are making a payment to us by bank transfer, it's important to make sure you use the name NE Online Flooring Ltd when creating a new payee in your online banking. If you don't use the correct name your payment may not reach us and this will lead to delays in your order being dispatched.
This includes liability for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods, as summarised at clause 10.2 or including the right to receive goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective goods under the Consumer Protection Act 1987.
Please note that Lumber King Flooring solely provides flooring materials and does not offer or endorse any installation or fitting services. The responsibility for appropriate fitting and installation rests entirely with the purchaser or their chosen contractor. We do not accept any liability for losses, damages or claims arising from the installation process, the method chosen or the work of any third party installers. It is strongly recommended that purchasers engage with professional and experienced flooring installers to ensure the best possible outcome and to meet any specific warranty requirements.
Please see our privacy policy outlining how we will obtain and process your personal data.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer, you may contact us to end the contract for supply of the product within 14 days of us telling you about it and we will refund you any payments you have made in advance for Goods not provided.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end this contract or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you're not satisfied with the outcome you can still go to court.
We reserve the right to remove or refuse to post any customer content that we consider inappropriate. If you do post content or submit material, either by email or our website, unless we indicate otherwise, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content. You grant us the right to use all information in connection with such content, if we so choose. This offer does not conflict with your right under the General Data Protection Regulation 2018.
The views posted on our website represent those of the poster and are not our own views. We will not be held liable for the content posted by our website users, though we may choose to remove their posts at our discretion.
We now plant one tree with every online paid order. This excludes free sample orders or any orders below the value of £1.
This uses an API to automatically invoice Lumber King Flooring, and the planting of the tree is carried out by Ecologi. None of your personal information is passed onto this company.
The information contained on our website is for general information purposes only. The information is provided by us and whilst we endeavour to keep the information up-to-date and correct, if by mistake we misinform you about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, pricing, products, services, or related graphics contained on the website for any purpose, we will not be liable to supply that item to you, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct information to you, so you can decide whether or not you wish to order the item.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of us. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
By accessing our website, you agree that the text, design, images, and graphics, presented within, are copyrighted to Lumber King Flooring.
We grant permission to users to browse this website electronically, and to print and copy content for purposes limited to non-commercial and personal use. We strictly prohibit the use of website content for any other purpose. This website is covered by international and UK copyright laws.
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Last updated: January 2024
